Jazz Sports Hit With More Payout Complaints

Jazz Sports, one of the most established gambling companies in the offshore sports betting space, continues to slow pay players it seems.

High Limits - All Players Welcome

Gambling911.com first began reporting on Jazz Sports slow pay issues around this time last year.  As noted then, Jazz has had a history of occasional struggles but have always managed to claw their way out of such holes.  Shortly after the US Supreme Court overturned sports betting prohibition known as Professional and Amateur Sports Protection Act of 1992, Jazz was among the first offshore sportsbooks to show a commitment to taking on the newly opened U.S. sports betting market, albeit still as a "gray" area sportsbook. 

Reports Gambling911 has thus far been unable to verify claim an executive of the company was kidnapped and forced to give up a substantial amount of money, a la Sean Creighton of 5Dimes.

With the first accounts of slow pays coming in and Gambling911.com reporting on the matter, Jazz Sports did offer us their side of the story.

"We would like to tackle a few of these," the Jazz Sportsbook spokesperson tells Gambling911.com.

"All players get paid every cent that’s in their account.

"As usual, there are payout limits in place for our customers.

"If a group is found to be in violation of rules, then we reduce the payout limits to discourage that behavior, but ALL players are getting paid.

"We have found we had a large group of customers (35+) that were all betting the exact same thing at the same time to avoid limit rules. We could have canceled the wagers but instead we chose to follow our payout limits.

"It’s important to make this clear that we are going ahead and respecting our terms with our regular customers as usual, but do intend to discourage behaviors mentioned previously."

Vegas Horse Pools, a friend of the Gambling911.com website and one of the first to report the payment delays, responded to the Jazz Sports explanation.

"Jazz had a payout rule of $2500 twice a week, then they changed it to $1000 a week.  Now it is $1000 every two weeks.  How happy would you be if you had $100,000 in there and only bet NFL?"

The latest payout complaint comes from a gentleman using the posting handle caramba on the BookmakerReview forum.   That site actually grades Jazz with a B.  Maybe "B" stands for having to "Beg" for your money.

I know we already have a few threads on Jazzsports, but I thought this deserves a thread on its own as these people have just pulled the ultimate shitbag move on me. Not that it probably matters as they are broke and it would be unlikely I would see my money anyway, but this is just to show they will try any angle to not have to pay out.

Let's rewind to the summer of 2020. I had heard of these guys having good bonus offers so I contacted them to hear more about their bonuses: turnover requirements etc. I also asked if they accept UK customers. I was assured they did and still have this chat transcript. I was happy with their conditions and went ahead with my first deposit.

Everything went well, I continued to make both deposits and withdrawals when needed. After a few months they asked me to send in documentation for verification purposes. I did. No issues.

Then as for others payment issues started a little over six months ago, the 2.5K twice per week payouts turned into 1k per week, then turned into 1k per 10-12 business days, then 1k per 15-20 business days and more recently paused. I hit some long odds at the US elections so my balance had gone up to nearly 60k before all these changes.

Since the payments have been put on hold I have asked them when we can expect payouts again, and I was sent an email about verification. I told them I sent them documents back in 2021, but would be happy to provide updated documentation if needed. I hear nothing about my payout question, so today I contact them via live chat.

I am then told that:
[21:20]    Lola Lennon: Yes, I saw that you confirmed you had sent docs a while back, years ago
[21:20]    Lola Lennon: I has asked the Security team to review because I saw a UK address.
[21:23]    Lola Lennon: However, as a resident of the UK you should not have an account with the site. Unfortunately, the previous administration did not proceed with the necessary security protocols for UK accounts. However, we have a new management team that has been trying to correct many of the issues that have come up.
[21:24]    Lola Lennon: What should have been done, once the UK location was confirmed, was close your account and refund/return your initial deposit.
[21:25]    Lola Lennon: I checked your history and I show that we have paid out $1500 on top of your deposit total. Therefore you have received all your deposits back.

I replied:
No, you are not getting away with this. When I signed up I asked you if you allow UK customers, I was told yes. I then made deposits and sent in documents. You happily accepted all my deposits. You can not come here 5 years later and say "sorry, we have changed management since. Only your deposits will be returned", and confiscate my 55,000 USD balance.

The conversation goes on:

[21:28]    Lola Lennon: We will be closing the account officially. We regret this situation but the fact is that your account should have been closed. If you reside in the UK you can only gamble on sites licensed for UK services and that is not the case.
[21:28]    me: I have done nothing wrong here.
[21:29]    Lola Lennon: We know this is the last thing you want to hear, but we are currently fixing some issues that were not dealt with correctly. But truth of the matter is that we do not accept UK players.
[21:30]    Lola Lennon: I know that, it was a problem created by the previous administration and this is why we need to start taking measures now.
[21:30]    me: This will not be the end of this.
[21:30]    Lola Lennon: We have returned all the deposit funds that were sent to us.
[21:31]    Lola Lennon: We are proceeding and cancelling the account and invalidating all action in the account, as it should have been done from the start.
[21:32]    Lola Lennon: That is the procedure when we close an account due to jurisdiction.
[21:33]    Lola Lennon: We are sorry this has been the case, but the decision is final.
[21:33]    Lola Lennon: I escalated to the security team and to the new management specifically and carefully reviewed your deposit and withdrawal total in order to determine if any funds were still owed.
[21:34]    Lola Lennon: At the moment, the decision is final and access to the account will be removed.
[21:35]    Lola Lennon: At the moment, I will proceed and close the chat.
[21:37]    Lola Lennon has left the conversation

So that's Jazzsports in 2025, rated B+ by BMR. I still have access to the account, but likely not for long. I have taken some screenshots, showing balance and history. Not sure what my options are here as I'm lost for words at the moment.

Caramba also reached out to Gambling911.com for assistance.

Caramba tells us he's hopeful Jazz Sports can rebound, but doesn't feel all that confident this will happen.

"Yeah I know they've been through rough patches before and bounced back, so that's why I had some hope even when they have been slow paying in recent months, but this time it looks worse than before."

Up until November, Jazz Sports has been aggressive when it comes to offering generous welcome bonuses.  This appears to have stopped.